What is the booking process?
– Schools contact us directly through the person leading the trip.
– Trip leader provides information relating to the enquiry:
Destination
Theme and ideas
Dates of travel
Numbers of students and teachers/chaperones
Budget if known
– GET will respond with confirmation on the above with ideas to help a school fine tune their trip.
– The confirmed proposal is sold to the students and parents by the school.
We have various resources for schools to help them with this process: power-point presentations, photos, video and information pack.
– Once the school has confirmed numbers, GET will send an invoice and booking confirmation form to complete and return along with a deposit (see terms and conditions for further details on booking confirmation, available on request).
Caution: GET will only confirm a trip once a signed booking form and/or the deposit has been received. GET cannot be held responsible for change to the itinerary or price due to non-payment of a deposit.
The process above may vary depending on your schools process and we are flexible in working with you to ensure the process is a smooth and accommodating as possible. the follow Frequently Asked Questions may help if you have any concerns over the booking process:
FAQ’s
Do GET send a representative to our school or organisation to meet and discuss the trip and present to the parents and students? Whilst we would find it a positive option to offer to schools and groups, we are not always able to visit schools due to time and travel restrictions. If we are in your resident country at anytime we will endeavour to visit you. To assist with your planning at the school we will provide you with a presentation to help in any parent and student meetings.
What if our numbers change after the initial quotation? Once the itinerary has been confirmed for the group and you begin the selling process aimed at the students and parents, it is almost inevitable that numbers might change.
If, after the deadline, your numbers have increased or decreased, contact us to obtain an updated cost based on actual numbers.
What if someone drops out of the trip after payment? Follow the GET payment and cancellation guidelines in our terms and conditions, available on request. This may be one or more or even the whole group cancellation for various reasons. Our terms and conditions should be known in advance to all parents to avoid any disappointment should a cancellation occur which is out of the control of both the school and GET.
We always advise schools to obtain comprehensive travel insurance to cover all eventualities of cancellation or changes. It is very important to obtain this at the same time a school commits to a trip to ensure the group is covered from the time of booking.
Does GET provide visa’s for travel to certain countries? The visa process and application is the responsibility of the school and/or parents. GET do not offer visa processing services or advice due to the large number of destinations we offer and their constantly changing rules and regulations. We strongly recommend you contact your nearest embassy for up-to-date information. We are always on hand to assist with queries if necessary.
Do GET organise our flights? No, GET has found that schools often have good relationships with local airlines and can obtain a better deal. This also keeps the cost of our packages down and any changes or cancellations can be dealt with by the school directly.
Does GET belong to well-known organisations such as ABTA, IATA or the STF? No, GET operates world-wide with non-UK residents. To benefit from the likes of ABTA, or the STF, customers on our trips need to reside in the UK and travel from the UK. This often creates confusion when residents outside of the UK sign up for trips. Please be aware, if you are offered this protection by a company offering tours as this added security is not applicable if you reside outside the United Kingdom. IATA involves the provision of airline travel and ticketing which we request all schools to do themselves.
Does GET offer free places for teachers/chaperones? We usually offer free places on a 1:10 ratio. However, we are flexible on this as we understand some schools have policies which require a different ratio. We also understand that all schools who travel with a mixed gender group will require both male and female teacher/chaperones to accompany the trip. Even if your numbers are only 10+ in the group we will endeavour to offer 2 free places and will depend on the circumstances. Please let us know at the time of enquiry so we can calculate what is possible.
To contact us for more information or an enquiry click here.
